Last updated: 1 August 2025 · Effective: 1 August 2025
Plain-English summary: These Terms govern your use of TasksMatic. By creating an account you agree to them. We provide logistics automation software; you keep ownership of your data. We do not sell your data. You may cancel at any time.
These Terms of Service ("Terms") form a legally binding agreement between you (an individual or the entity you represent) and TasksMatic Pty Ltd (ACN 685 136 930 / ABN 56 685 136 930), a company incorporated in Victoria, Australia ("TasksMatic", "we", "us", or "our").
By accessing or using tasksmatic.com and any related services (collectively the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
TasksMatic is a logistics and freight-forwarding automation platform. The Service enables businesses to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
To use the Service you must register an account. You agree to:
You must be at least 18 years old to create an account. We reserve the right to suspend or terminate accounts that violate these Terms.
The Service allows you to connect external email accounts (such as Gmail or Microsoft Outlook) via OAuth or IMAP to enable automated processing of inbound logistics emails and documents.
When you connect an email account, you explicitly authorise TasksMatic to access that account to the extent of the permissions you grant during the connection flow. For Gmail connections, this includes read-only access to your emails and attachments. We request only the minimum permissions necessary to provide the features you have enabled.
Data accessed from connected email accounts is used solely to provide the Service to you. Specifically:
You may disconnect any connected account at any time from Settings → Connected Accounts within the Service. Revoking access stops all future data retrieval from that account. Data already processed will be retained in accordance with our data retention schedule. You may also revoke OAuth permissions directly through the account provider's security settings at any time.
You agree not to:
We reserve the right to investigate suspected violations and, where appropriate, suspend or terminate access and report to law enforcement authorities.
The Service operates on a credit-based billing model. Processing transactions (document OCR, workflow executions, etc.) consume credits from your account balance. Credit consumption rates are displayed within the Service and may be updated with 14 days' notice.
Credits may be purchased through the Service. All payments are processed by Stripe. By providing payment details you authorise us to charge the amount you select. All prices are in Australian Dollars (AUD) unless otherwise stated and are inclusive of applicable GST.
Credits that have been consumed through Service usage are non-refundable. Unused credit balances are refundable within 30 days of purchase; thereafter they are non-refundable. We may issue discretionary credits or refunds at our sole discretion in response to documented service failures.
We may provide complimentary credits upon registration or through promotions. These credits have no cash value, cannot be transferred, and expire 12 months from issuance unless otherwise stated.
Participation in the TasksMatic Reseller Programme is subject to a separate Reseller Agreement in addition to these Terms.
The Service, including all software, design, text, graphics, algorithms, AI models, and documentation, is owned by TasksMatic or its licensors and is protected by Australian and international intellectual property laws. These Terms do not transfer any ownership rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes in accordance with these Terms.
If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation to you.
"Your Content" means all data, documents, emails, and other materials you upload to or process through the Service.
On account termination, you may request export of Your Content within 30 days. After 30 days, we may delete Your Content in accordance with our retention schedule.
The Service integrates with third-party platforms including Microsoft, CartonCloud, Stripe, and Discord. Your use of those platforms is governed by their respective terms and privacy policies. TasksMatic is not responsible for the availability, accuracy, or conduct of any third-party service.
When you enable an integration, you are responsible for ensuring you have the right to connect that service and that doing so complies with the third party's terms. You may disable any integration at any time from within the Service.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you agree to our Privacy Policy.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, TasksMatic disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
AI-generated outputs (OCR extractions, automated data processing, workflow recommendations) are provided for informational purposes. You are responsible for reviewing and verifying all automated outputs before acting on them. TasksMatic is not liable for errors in automated extractions or workflow results.
To the maximum extent permitted by applicable law, TasksMatic's total aggregate liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the greater of:
In no event shall TasksMatic be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Australian consumer protection law (including the Australian Consumer Law).
You agree to indemnify, defend, and hold harmless TasksMatic, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
You may close your account at any time from Account Settings. Unused credits may be refunded subject to Section 6.3. Closing your account does not relieve you of obligations incurred prior to termination.
We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if continuing to provide the Service poses a risk to us, other users, or third parties. Where possible, we will give you reasonable notice and opportunity to remedy a breach before terminating.
On termination: (a) your licence to use the Service ends; (b) we will retain your data for 30 days to allow export requests; (c) Sections 7 (IP), 8 (Your Content), 11–13 (Disclaimers, Liability, Indemnification), and 15 (Governing Law) survive termination.
These Terms are governed by the laws of the State of Victoria, Australia, without regard to conflict-of-law principles. You submit to the exclusive jurisdiction of the courts of Victoria, Australia for any dispute arising under these Terms, except where applicable consumer protection legislation provides otherwise.
Before initiating formal legal proceedings, both parties agree to attempt resolution in good faith through direct negotiation. If unresolved within 30 days, either party may pursue available legal remedies.
We may update these Terms from time to time. Material changes will be notified by email or via a prominent notice in the Service at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the effective date.
The "Last updated" date at the top of this page always reflects the most recent revision.
Questions about these Terms should be directed to: